SEO优化平台 - [环球]新华网评：避免顾客"踩雷"，须得有人"扫雷"

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SEO优化平台 - [环球]新华网评：避免顾客"踩雷"，须得有人"扫雷"

2021-01-17 09:50:06

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新华网评：避免顾客"踩雷"，须得有人"扫雷"

来历：新华网

2021-01-17 09:49

周文冲

近来，我国顾客协会发布"2020年十大消费维权舆情热门"陈述，防疫产品、"直播带货"、"双11"网络购物、旅行、长租公寓、在线训练、网络游戏、外卖渠道、智能快递柜、航空公司产品等纷繁上榜。

在传统消费与新式消费加速立异交融的当下，消费场景愈加多元化，跟着移动互联网的快速开展，新经济、新业态、新商业模式、新的消费场景纷繁呈现，居民消费结构呈现了新变化，也面临魔镜原创摄影着一些新的消费危险。比方，直播带货、在线训练、网络游戏等一再"爆雷"，使得不少顾客利益受损。

但与此同时，昂扬的维权本钱让不少顾客"望而生畏"。有的顾客"踩雷"之后，咽不下这口气，想要讨个说法，可维权要走投诉流程，不只要和商家重复交涉，还要面临举证、判定、诉讼等各种难题，一旦某个环节交流不畅、调停不顺，或许就要走上漫漫维权路，不只讨不回丢失，还搭上了时刻和金钱。所以，"踩雷"之后，面临昂扬的维权本钱和杂乱的维权流程，不少顾客维权积极性不高，挑选自认倒霉，反倒让单个商家愈加有备无患。

避免顾客"踩雷"，须得有人"扫雷"。维权难、不维权的背面，是侵权本钱过低，也从一个旁边面表现了"踩雷"的顾客个别与"埋雷"的大公司、大企业等经营者之间的信息不对等以及博弈困难。所以，得有人为"踩雷"的顾客做主，有关部门、消协安排、行业协会等，应拟定和修订应急预案，催促企业保护顾客权益，进一步破解消费维权难点痛点。

有人多多"扫雷"，营建定心适意的消费环境，顾客才干少"踩雷"，进一步提高消费决心，完成安全消费、定心消费。

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